Do
you take orders by phone?
We
do understand that customers may wish to make orders by phone for
this service there is a £1.00 processing charge. Please note
that we do not take phone orders for less than £10.
Have
you received my order?
When
you successfully place a credit card order online you will get an
transaction email from Protx within a few minutes providing you
gave a valid email address. We will send you a confirmation email
when we come to process the order which is usually within a few
(business) hours of placing your order. Please note that we work
9:00am 5:00pm GMT (we are located in the United Kingdom). When we
dispatch your order we will send a further email. This is usually
within one working day. Please check your email account regularly
as we will communicate any problems with your order via email.
If you
have not received any emails from Protx, Triple Eight or Paypal
and did not see a 'Thank You' screen it is most probable your order
has not been placed.
I'm
in the UK. When will my parcel arrive?
Most
UK parcels are shipped by first class mail within one working day.
Royal Mail aim to deliver more than 90% of First Class letters by
the next working day but this cannot be guaranteed.
Delivery
aims for the rest of the world are as follows:
Western
Europe 4 working days
Outside Europe 8 working days
You
should receive an email when you place your order and when the order
is shipped if you have given a valid email address.
I'm
in the USA, When will my parcel arrive?
Parcels
are shipped by Air Mail usually within one working day.
Delivery aims for the USA are 4 - 10 working days.
We offer no Express Delivery to the USA
You should receive an email when you place your order and when the
order is shipped if you have given a valid email address.
When
will my parcel arrive? Outside the UK
Parcels
are shipped by Air Mail usually within one working day.
Delivery
aims for Western Europe are 4 - 8 working days.
Delivery
aims for Eastern Europe are 5 - 10 working days.
Delivery
aims for the rest of the World are 10 - 20 working days.
(However,
Royal Mail do state that deliveries could be upto 4 Weeks).
We
offer no Express Delivery outside the UK.
You should receive an email when you place your order and when the
order is shipped if you have given a valid email address.
I
can't see what I want on the website. Do you have any other products?
Everything
we stock is available on the website. We may be able to source a
product for you, please email enquiries only. Try using the search
box in the top right of every page to find what you are looking
for.
I
represent a company and we need a quote for a large quantity of
one of your products
We
welcome serious enquiries about large quantities of our products
and have helped out many prestigious clients.
Please
email us with details of your requirements including a good estimate
of quantity, required lead time and any other special requirements.
If you want a sample, please purchase online.
Minimum
phone order £10, for this service we charge £1.00 for
processing.
Priority given to email enquiries. Lines are open from 9am
1pm.
All calls charged at national rates.
Complaints.
Car
Handbooks and workshop manuals want you to be completely happy with
our service and are eager to resolve problems. We endeavor to respond
to complaints within 3 working days.
Contact Customer Services giving as much information about your
order as possible including order number (without order number it
may delay resolution).
Contact
Information
Should you want to contact us, or do not want to use the on-line
shop to pay for your handbooks or workshop manuals, then please do
not hesitate to contact us. You can do this by
email
by clicking here, or by fax (Email enquiries will get priority).
info@car-handbooks.com
By Fax - +441926 320201
By
telephone Inside the United Kingdom 0871 423 5035 (9:00am
to 1:00pm GMT please), or if calling internationally
+441926888897.
Workshop
Manuals &
Car Handbooks UK
Car
Handbooks Limited
Clifton House
109 Rugby Road
Milverton
Leamington Spa
CV32 6DH
Car
Handbooks and workshop manuals is a subsiduary of Triple Eight

Email:
info@car-handbooks.com (email gets priority) Fax: +44 (0)1926
320201 Tel: 0871 423 5035 International Tel No: +441926888897
Minimum
phone order £10 (£1.00 processing charge).
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We have shipped products to
many places around the world. We have satisfied customers
in Australia, New Zealand, Africa, Russia, Cyprus, America
and the UK.
We use the highest security available to make your credit
card transaction. We can take money using Protx, Pay Pal,
Western Union Money Transfer, Internet Banking or Cheque.
If your item should not cover your car satisfactorily, then
return it in mint condition for a refund of the product
cost. We normally dispatch the next working day. We use
Royal Mail and aim to get your delivery to you within 4-5
days (UK deliveries). There may be circumstances where the
order may take longer.
SAVE MONEY BY ORDERING ONLINE..
PHONE ORDERS ATTRACT AN ADDITIONAL £1.00
PROCESSING FEE.
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